Terms of Service

1. Agreement and eligibility

EspressoDesk is operated by InProgress Paulina Brzezniak, Okrezna 37C/11, 58-100 Swidnica, Poland, VAT ID PL8842500931 ("we", "us"). Contact: info@getespressodesk.com.

EspressoDesk is sold to businesses only. By subscribing you confirm you are at least 18 years old and authorised to bind the organisation named on the account.

If you do not agree with these Terms, do not create a workspace and do not use the service.

2. The service

EspressoDesk provides a multi-tenant helpdesk: shared inbox, live chat widget, knowledge base, AI drafting assistance and administrative reporting.

We may add, change or retire individual features. Where a change materially reduces core functionality of your paid plan, we give at least 30 days' notice by email.

3. Accounts, seats and fair use

Each agent seat is personal and may not be shared between people. Plans include a seat limit (Starter 5, Pro 15, Scale 30) and a monthly ticket allowance (Starter 500, Pro 2,500, Scale 10,000); exceeding it requires an upgrade or an add-on pack.

You are responsible for all activity under your workspace, for keeping credentials secure and for the accuracy of the data your team imports.

4. Subscriptions, trials and billing

Paid plans are $29 (Starter), $79 (Pro) and $199 (Scale) per month. The 14-day free trial runs inside EspressoDesk and needs no credit card; when you later buy a licence the first payment is taken immediately at checkout and the subscription starts at once (no second trial).

All prices on this site, in the app and in the checkout are NET amounts and exclude sales tax, VAT, GST or any equivalent tax. Lemon Squeezy, our merchant of record, calculates and adds the tax due in your country at checkout and issues the invoice.

Add-on packs (extra agent seats, extra ticket volume, the AI pack) are sold as separate recurring subscriptions, billed independently of the base plan and cancellable independently of it.

By ordering a subscription you request that the service starts immediately and you acknowledge that subscription fees are non-refundable. Cancellation takes effect at the end of the current billing period; no partial or pro-rata refunds are issued. See the Refund Policy.

Subscriptions renew automatically until cancelled from the dashboard or the billing portal.

Add-on packs have no free trial: they are charged immediately at purchase and require an active base plan to remain usable. Add-ons are never prorated — each pack is charged in full for its billing period, buying an extra pack mid-period costs the full price, and cancelling one gives no credit or refund for the remaining days.

We may grant a workspace complimentary lifetime access at our discretion. Such an account is provided free of charge, carries no subscription, is not transferable and may be withdrawn with 30 days’ notice, after which normal pricing applies.

5. Acceptable use

You may not use EspressoDesk to send unsolicited bulk email, to store payment card numbers or government identifiers in ticket bodies, to infringe intellectual property, or to attempt to access another tenant's data.

We may suspend a workspace that threatens platform stability, security or legal compliance, with notice where practicable.

6. Customer data and confidentiality

You own the tickets, contacts and knowledge base content you upload. We process it only to provide and support the service, as described in the Privacy Policy and the data processing terms referenced there.

Each party keeps the other's confidential information secret and uses it only for the purposes of this agreement.

7. AI features

Tone improvement, thread summaries and auto-drafted replies are generated by third-party language models. Output can be inaccurate; an agent must review any AI text before it is sent to a customer.

We do not use your ticket content to train third-party foundation models.

8. Availability and support

We target 99.9% monthly availability, excluding scheduled maintenance announced in advance and events outside our reasonable control.

Support is provided in English and Spanish by email during business hours; Scale plans include priority response targets.

9. Warranties and liability

The service is provided on an "as is" basis to the maximum extent permitted by law. We disclaim implied warranties of merchantability and fitness for a particular purpose.

Neither party is liable for indirect or consequential loss. Our aggregate liability is limited to the fees you paid in the 12 months before the event giving rise to the claim.

10. Termination

You may cancel at any time; access continues until the end of the paid period. We may terminate for material breach that stays uncured for 14 days after notice.

After termination you can export your data for 30 days, after which it is deleted from live systems and purged from backups within 90 days.

11. Changes, law and contact

We may update these Terms and will post the new version here with a revised date; continued use after the effective date means acceptance.

These Terms are governed by the laws of Poland, with exclusive jurisdiction in the court competent for the seller’s registered seat in Swidnica, Poland, unless mandatory local law provides otherwise. Questions: info@getespressodesk.com.