Smarter Help Desk Software & Ticketing System for Growing Teams
EspressoDesk unifies your shared inbox, live chat, and knowledge base. Resolve customer support tickets faster with an intuitive, all-in-one help desk platform.
No credit card required. Cancel anytime.
- 14
- Days free trial, no credit card
- < 2 min
- Instant workspace setup
- 100%
- Transparent • No Hidden Enterprise Fees
Chat with support
Typically replies in 2 min
All-in-One B2B Help Desk & Ticketing Software
The multi-channel support platform built to manage customer service ticketing without friction. Streamline issue resolution, track team performance, and deliver faster answers from day one.
Shared Support Inbox & Ticketing
Assign, tag, and resolve customer tickets together seamlessly in a unified mailbox.
Internal Notes on Every Ticket
Collaborate privately behind the scenes directly within the ticket conversation thread.
Embeddable Live Chat Widget
Add a responsive chat widget with one snippet, styled to match your brand, with a 2-minute email fallback. Live chat with an agent is included from Pro.
Knowledge Base & Customer Portal
Publish self-service articles in EN and ES with a rich editor, images and embedded YouTube videos.
Multi-tenant
Isolated workspaces with per-workspace branding, customer portal and custom domain, plus central super-admin control.
AI Support Chatbot & Smart Routing
Round-robin auto-assignment from Pro; on Scale an AI chatbot answers 24/7 from your published help center and hands over to a human when unsure.
WhatsApp Business Integration
Connect your Twilio number to convert WhatsApp messages into support tickets inside your shared inbox.
Visual Ticket Capture & Screen Annotation
Capture screenshots, annotate issues with text and shapes, and attach them directly to support tickets.
SLA Automations & Custom Workflows
Set business-hours SLA timers with breach alerts, if-this-then-that rules, and custom ticket fields.
Team tasks
Internal to-dos with priority, due date and an owner, linked to a ticket or contact. Personal list on Starter; from Pro assign across the team with due-date reminders.
Affordable Help Desk Pricing That Scales With Your Business
Flexible help desk software plans billed monthly or yearly. Explore our full price list, add-ons, and pricing calculator.
All prices are net (excluding VAT/sales tax). Tax is added at checkout if required.
Starter
For a first support hire.
$29/mo
- 5 agents included
- 500 new tickets / month
- AI available as an add-on from $19 / month (net)
Pro
For growing teams.
$129/mo
- 12 agents included
- 2,500 new tickets / month
- 250 AI requests / month included
Scale
For multi-brand operations.
$349/mo
- 25 agents included
- 10,000 new tickets / month
- 250 AI requests / month included
Live chat widget
Drop a single code snippet onto your website. An intelligent live chat widget that automatically adapts to your visitor's language and brand theme.
Chat with support
Typically replies in 2 min