Live chat widget for your website
Chat only helps if someone is there to answer. The EspressoDesk widget streams conversations into the same shared inbox your email tickets live in — and when no agent replies within two minutes, the conversation becomes an email ticket so the visitor still gets an answer.
One snippet, your branding
Paste a single embed snippet on your site. The widget picks up your brand colour and adapts to the visitor's language, so it looks like part of your product rather than a bolted-on tool.
Real-time, then email
Messages stream over WebSockets while an agent is online. If nobody answers within two minutes, the widget asks for an email address and converts the conversation into a ticket — no lost lead, no dead chat window.
Chat and email in one queue
Agents do not switch tools. Chat conversations show up in the same inbox, with the same assignment, notes, and history as email tickets.
What you get
- Single embed snippet, no build step
- Brand colour and language aware
- WebSocket real-time messaging
- Automatic 2-minute email fallback
- Conversations land in the shared inbox
Questions
Which plans include live chat with a human agent?
Human live chat is included from the Pro plan; the AI chatbot and deflection features are part of Scale.
What happens outside business hours?
The visitor leaves an email address and the conversation is converted into a normal email ticket you answer the next morning.