Knowledge base and customer portal
Every question you answer twice belongs in an article. EspressoDesk gives each workspace its own knowledge base and a branded customer portal where people can search answers before they write to you.
Write once, publish per language
English and Spanish articles are managed separately, so translations read naturally instead of being machine-swapped mid-sentence. AI can draft the second language version for you to review.
Rich articles, not plain text
The editor supports formatting, images and embedded YouTube videos, so setup guides and troubleshooting steps can actually show what to do. Articles export to Word when you need an offline handbook.
A portal customers recognise
Each workspace gets its own portal address with your branding, where customers search articles, open a ticket and follow its status — no account sprawl, no shared password.
What you get
- Separate EN and ES article sets
- Images and embedded YouTube video
- AI-assisted drafting and translation
- Branded per-workspace portal
- Word export for offline handbooks
Questions
Can customers open tickets from the portal?
Yes. The portal combines article search with a ticket form and status view, using a secure access code rather than another password to remember.