Affordable Help Desk Pricing That Scales With Your Business
Pick a plan, then top it up with add-ons. All plans include a 14-day free trial.
All prices are net (excluding VAT/sales tax). Tax is added at checkout if required.
All prices are net and exclude VAT or sales tax. Lemon Squeezy acts as merchant of record and adds the applicable tax at checkout based on your country.
Starter
For a first support hire.
$29/mo
5 agents included
500 new tickets / month
AI available as an add-on from $19 / month (net)
- Shared inbox
- Internal notes
- Basic CRM
- Canned responses
- Knowledge base
- Client portal with attachments
- Notification center & alert preferences
- Internal team chat & @mentions
- Personal task list (20 open tasks)
- Capture Pro screenshot app as a $9/mo add-on
- WhatsApp channel as a $29/mo add-on
Not included
- Human live chat widget
- Basic AI assistant
- SLA policies & business hours
- Workflow automation rules
- Custom ticket & contact fields
- Macros & saved views
- Reports dashboard & CSV export
- Slack alerts for new, unassigned and urgent tickets
- Jira + Trello ticket escalation included
14-day free trial
Subscriptions are non-refundable — cancel any time, effective at the end of the paid period.
Pro
For growing teams.
$129/mo
12 agents included
2,500 new tickets / month
250 AI requests / month included
Need more? AI packs from $19 / month (net), stackable.
- Everything in Starter
- Human live chat widget
- Round-robin routing
- Team tasks with due-date reminders
- Basic AI assistant
- SLA policies & business hours
- Workflow automation rules
- Custom ticket & contact fields
- Macros & saved views
- Reports dashboard & CSV export
- WhatsApp channel as a $29/mo add-on
- Capture Pro screenshot app as a $9/mo add-on
- Slack alerts for new, unassigned and urgent tickets
- Jira + Trello escalation as a $19/mo Dev Tools add-on
Not included
- AI 24/7 live chatbot
- AI auto-deflection
- CSAT surveys
- Scheduled e-mail reports
14-day free trial
Subscriptions are non-refundable — cancel any time, effective at the end of the paid period.
Scale
For multi-brand operations.
$349/mo
25 agents included
10,000 new tickets / month
250 AI requests / month included
Need more? AI packs from $19 / month (net), stackable.
- Everything in Pro
- AI 24/7 live chatbot
- AI auto-deflection
- CSAT surveys
- Scheduled e-mail reports
- WhatsApp channel included
- Capture Pro screenshot app included
- Jira + Trello ticket escalation included
14-day free trial
Subscriptions are non-refundable — cancel any time, effective at the end of the paid period.
Add-ons & calculator
Scale beyond your plan limits without upgrading tiers.
EspressoDesk Capture is free on every plan
Every plan — including Starter and the free trial — includes the desktop screenshot app for Windows and Linux; the macOS edition is coming soon. Capture Pro ($9/mo, included in Scale) adds blur/pixelation, numbered steps and sending screenshots straight into a ticket.
Extra Agent
$12 per agent / month
$12/mo
Extra Ticket Pack
$15 per 500 tickets
$15/mo
AI Power Pack — Lite
$19 / month for 1,000 AI requests
$19/mo
AI Power Pack — Pro
$49 / month for 5,000 AI requests
$49/mo
AI Power Pack — Scale
$149 / month for 20,000 AI requests
$149/mo
WhatsApp channel
$29 / month · available on Starter and Pro, included in Scale
$29/mo
Telegram channel
$9 / month · available on Starter and Pro, included in Scale
$9/mo
Dev Tools (Jira + Trello)
$19 / month · available from Pro, included in Scale
$19/mo
EspressoDesk Capture Pro
$9 / month · available from Pro, included in Scale
$9/mo
Extra Storage
$9 / month for +50 GB of ticket attachments
$9/mo
Extra Storage +100 GB
$16 / month for +100 GB of ticket attachments
$16/mo
Extra Storage +250 GB
$35 / month for +250 GB of ticket attachments
$35/mo
Estimate your bill
Some add-ons are only available from Pro and are already included in Scale.
WhatsApp channel
$29/mo
Telegram channel
$9/mo
EspressoDesk Capture Pro
$9/mo
Dev Tools (Jira + Trello)
$19/mo
All prices are net and exclude VAT or sales tax. Lemon Squeezy acts as merchant of record and adds the applicable tax at checkout based on your country.
Integrations
Everything below works out of the box - connect it in Settings, no developer needed.
Email (IMAP/SMTP + Google Workspace)
Connect any mailbox with OAuth or app password. Replies keep the same ticket thread.
Live chat widget
One script tag on your site; chats land in the same inbox as email.
Customer portal
Branded portal on your own subpage where customers track their tickets.
Knowledge base & help center
Public articles in EN/ES, linked straight from replies and the chat widget.
EspressoDesk Capture
Desktop screenshot app for Windows and Linux with cloud links (Capture Pro add-on). macOS is coming soon.
Slack
Channel alerts for new, unassigned and urgent tickets, plus manual share from any ticket.
Jira
Create or link a Jira issue from a ticket and pick the project from a dropdown.
Trello
Create or link a Trello card and choose the board and list right in the ticket.
WhatsApp Business messages handled in the shared inbox.
Telegram
Two-way Telegram support through your own bot; chats arrive as tickets.
AnyDesk
Store the customer's AnyDesk ID on the ticket and connect in one click.
TeamViewer
Store the customer's TeamViewer ID on the ticket and connect in one click.
Public API & webhooks
REST API and outgoing webhooks - join the waitlist from the API docs page.
Jira and Trello need the Dev Tools add-on ($19/mo, included in Scale). Slack alerts are included from Pro. WhatsApp is a $29/mo add-on.
What the same team costs elsewhere
Per-agent helpdesk suites charge for every seat, then charge again for AI. Our plans are priced per workspace, and one AI pack covers the whole team. Net monthly prices, no annual contract required.
| Team size | Per-agent suite | EspressoDesk | You keep |
|---|---|---|---|
| 5 agents | $540/mo | $148/mo | $392/mo |
| 10 agents | $1,080/mo | $148/mo | $932/mo |
| 25 agents | $2,700/mo | $398/mo | $2,302/mo |
Comparison uses Freshdesk Pro list pricing ($79 per agent / month, billed annually) plus Freddy AI Copilot ($29 per agent / month) against our Pro or Scale plan plus the matching AI pack. Prices checked August 2026; see freshworks.com for their current rates.