Features

A support address in a normal mailbox breaks the moment two people open it. EspressoDesk turns your own IMAP/SMTP or OAuth mailbox into a shared inbox where every email becomes a ticket with an owner, a status and a full history.

Chat only helps if someone is there to answer. The EspressoDesk widget streams conversations into the same shared inbox your email tickets live in — and when no agent replies within two minutes, the conversation becomes an email ticket so the visitor still gets an answer.

Every question you answer twice belongs in an article. EspressoDesk gives each workspace its own knowledge base and a branded customer portal where people can search answers before they write to you.

AI in a helpdesk is only useful if it knows your product. EspressoDesk grounds drafting and deflection in your own knowledge base, so suggestions sound like your team and cite what you actually published.