Agent signatures and canned responses

Your personal signature lives in Settings -> Profile. It is added to every public reply you send, so customers always see who they are talking to. Keep it short: name, role, company.

Canned responses are reusable snippets shared per agent. Create them in the composer or in settings, give each one a title and a body, and insert them with one click while writing. They are ideal for onboarding instructions, refund policy wording or requests for more details.

A canned response is a starting point, not the whole answer. Insert it, then personalise the first line so the reply does not read like a template.