Bulk actions and inline editing in the ticket list

The ticket list lets you work on many conversations without opening them one by one.

Select tickets with the checkbox on the left of each row. A bulk action bar appears at the top of the list with everything you can apply at once:

• Set status: move the whole selection to new, in progress, pending, on hold or closed.
• Set priority: low, medium, high or urgent.
• Assign: hand the selection to one agent, or clear the assignment.
• Delete: removes the selected tickets. This is permanent and is confirmed in a dialog first. Every deletion is still recorded in the deletion log.

You can also change a single ticket without opening it: each row has small dropdowns for status and priority. The change is saved immediately and the list re-sorts itself.

Permissions apply as usual. An agent who cannot delete tickets will not see the delete action in the bulk bar.