Finding a canned response fast

The canned response picker is built for large libraries. It never loads all your templates at once, so it stays fast even with hundreds of them.

Click Canned reply in the composer. The picker opens with the five templates you used most recently, which covers most day-to-day answers. Start typing to search: the search runs on the server, matches titles and bodies and returns the best matches only, refreshing as you type.

Pick a template with the mouse or the arrow keys and press Enter. It is inserted at the cursor position, so you can write a personal opening line first and then drop in the standard part.

The recently used list is stored in your own browser, per agent, so your colleagues keep their own shortcuts. Clearing browser data resets the list; your templates themselves are stored in the workspace and are never lost.