Open a ticket in its own window

Every open ticket now has its own address: the inbox URL includes ?ticket=ID. You can refresh the page, bookmark the link or share it with a teammate and land on the same ticket.

Use the Open in new window button in the ticket header to pop the ticket out into a separate browser window, so you can work on two tickets side by side. The new window is a full agent view with replies, macros, notes and properties.