Saved views, date filters and CSV export

Most teams look at the same few slices of the inbox every day. Saved views turn those slices into one click.

Set up the list the way you want it: search text, status, priority, channel, assignment and the created-from / created-to date range. A badge next to the filters shows how many filters are active, so you always know why the list is short.

Then choose Save view, give it a name, and it appears in the views bar with a live counter of matching tickets. Click a view to apply it, or remove it when it is no longer useful. Views are personal and stored in your browser, so every agent can keep their own set, for example "My urgent", "Waiting on customer" or "Today's new".

Export exports exactly what is on screen: the current filtered list as a CSV file with ticket number, subject, customer, status, priority, channel, assigned agent and dates. Open it in Excel or Google Sheets for reporting.