AI usage limits and what counts as a reply

AI features are part of the Scale plan and are also available as an add-on for lower plans. Access is checked server side, so the buttons only work when your workspace is entitled to them.

Usage is counted per calendar month and per workspace. One counted reply is one message the chatbot sends to a visitor; agent-side actions such as drafting or summarizing are counted separately from chatbot replies.

When the monthly allowance is reached, AI actions pause until the next month or until you buy an additional AI pack in Settings -> Billing. Conversations continue normally, they are simply handled by your agents.