Adding optimized images to articles

The EspressoDesk article editor shows images inline as you write. What you see is very close to what your customers will see.

To add an image, click the image button and pick a file from your device. Before the upload finishes, EspressoDesk optimizes the file for you. It resizes the image to a maximum width of 1200 pixels. It also converts it to the lightweight WebP format, usually around 150 kilobytes. Your screenshots stay sharp, and your help portal loads fast for every visitor.

Images are stored safely in your workspace. Only your published help articles use them. To keep your help center clear and easy to use, follow these tips:

Crop to the key area: Trim your screenshot to the part that matters before you upload it.Add alt text: Write a short, clear description in the alt text field. This helps people who use screen readers.Avoid text-heavy images: Text inside an image cannot be found by search. It also cannot be translated into other languages.