Creating categories and publishing articles

Open Knowledge base in the dashboard. Categories are mandatory, so create at least one before writing: give it a name and a position, which controls the order shown in your portal.

To write an article, choose the category, enter a title and the body, then decide whether to publish. Draft articles stay private to your team; published ones appear in your customer portal and can be used by the AI chatbot.

Every article shows its creation and last modification date, so you can spot content that has gone stale. A category can only be deleted once it has no articles left; move or delete them first.