Announcements: the news panel

The news panel is how product and workspace announcements reach your team without email. You will find it in the sidebar; unread entries are highlighted.

What it is for: release notes, planned maintenance, policy changes and internal notices. Each entry has a title, a date and a body that supports formatting, images and YouTube embeds.

Who writes what: EspressoDesk publishes platform news for every workspace. Members with the news permission can publish internal announcements that only your own workspace sees.

Tips: keep one topic per entry, put the action the reader must take in the first line, and archive entries that are no longer relevant instead of editing history. Announcements are not a substitute for a ticket: if something needs a reply, open one.

What the news panel is for

It is the place where product announcements from EspressoDesk reach your team inside the app, so a change in behaviour never arrives as a surprise in the middle of a busy morning.

How to use it

1. Open the news panel from the dashboard when the indicator shows something unread.
2. Read the entry; announcements can include images and embedded videos, so a short clip often replaces a long explanation.
3. Once read, the entry stops being highlighted for you, but stays available if you want to go back to it.

Good to know

• Announcements are written in English and Spanish and you see them in your interface language.
• Reading state is per person, so a colleague still sees the highlight until they read it themselves.
• Nothing here is customer-facing: your clients never see these announcements in the portal.