Internal team chat

Team chat is a lightweight chat for your workspace, available from Team chat in the sidebar. It is meant for quick coordination that does not belong in a ticket.

Two modes:

• Whole team: one shared channel visible to every member of your workspace.
• Direct messages: a private one-to-one conversation with a colleague. Only the two of you can read it.

Messages appear in real time, Enter sends, and you can delete your own messages. The dot next to each name shows who is currently marked as available.

Privacy and retention: chat is isolated per workspace, nobody outside it can read anything, and direct messages are readable only by the sender and the recipient. Messages older than 30 days are deleted automatically, so the chat stays fast and no long-term record builds up. If something matters for a case, put it in an internal note on the ticket instead.