Chat notification sounds and unread badges

EspressoDesk plays a short chime whenever somebody writes to you, so you do not have to keep the tab in sight.

Three different sounds:

• Team chat: a message in the shared workspace channel.
• Direct message: a private message addressed to you.
• Customer chat: a new customer message in live chat or an email reply on a ticket.

Alongside the sound you get visual markers: a counter next to the conversation in Team chat, a bold name for a colleague with unread direct messages, and a dot on the Team chat entry in the sidebar. Opening the conversation clears them.

Turning it off: Settings > Appearance > Chat notification sound. It is on by default and the setting is per person and per browser, so muting your laptop does not mute your colleagues. Some browsers need one click inside the page before they allow audio, which is why the first chime may be silent after a fresh reload.