Language, timezone and dark mode

Each user configures their own interface. In Settings -> Profile you set the language, English or Spanish, and your timezone, which controls how every timestamp in tickets and reports is displayed to you.

The light and dark theme toggle is in the top navigation and is remembered per browser. Both themes are designed for high contrast so the inbox stays readable during long shifts.

These settings are personal: changing your language does not change what your colleagues or your customers see. The customer portal follows the language your customer is browsing in, and the chat widget follows the visitor's browser language.