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Email Channel

Connecting your mailbox with IMAP and SMTP

Updated 2026-08-16

Go to Settings -> Email channel and choose the manual IMAP/SMTP option when your provider is not Google or Microsoft.

You will need, from your mail provider:

  • IMAP host, port and whether TLS is used, plus the user name and password.
  • SMTP host, port, TLS setting, user name and password.

EspressoDesk stores these credentials encrypted and uses them for both directions: reading new mail and sending your replies. Save the form and the connection is tested immediately; any error message from the server is shown so you can correct the port or password.

If your provider requires an app-specific password, generate one there and paste it instead of your normal password.