Troubleshooting email sync

If new mail stops arriving, check these in order.

1. Settings -> Email channel shows the connection status and the last error returned by your server. Read it first, it is usually explicit.
2. Confirm sync is enabled for the mailbox.
3. For password connections, verify the password still works and that the provider has not required an app password.
4. For OAuth, reconnect if the token was revoked.
5. Check that the mail actually arrived in the mailbox folder that EspressoDesk reads, and was not filtered into spam or another folder by a rule.

If everything looks right and mail still does not appear, contact us from Settings -> Support with the exact error text.