Troubleshooting email sync

If incoming messages stop appearing in your inbox, follow these troubleshooting steps in sequence to identify and resolve the integration issue:

Review the connection error:

Navigate to Settings → Email channel to check your current mailbox status. The system logs the exact error response provided by your mail server, which usually points directly to the underlying cause.

Verify mailbox sync: Confirm that the synchronization toggle for the affected email address is actively enabled within your workspace settings.

Check account credentials: For password-based connections, log into your email provider directly to ensure the password hasn't expired. If your email host requires multi-factor authentication, verify that a valid app-specific password is configured.

Re-authenticate OAuth connections: If your integration uses OAuth authentication, click to reconnect the account in case authorization tokens were revoked or expired.

Inspect server-side folders: Log into your webmail directly to verify that incoming emails are reaching the specific folder monitored by EspressoDesk, rather than being diverted into spam or custom folders by server-side rules.

If all settings appear correct and new messages are still not importing into your workspace, reach out to our team via Settings → Support and include the exact error details logged in your channel settings.