Embedding YouTube videos in articles and news

A short video often explains a workflow faster than three paragraphs. Both knowledge base articles and announcements support YouTube embeds.

How to add one: copy the video ID (the part after v= in the URL, for example dQw4w9WgXcQ) and put it on its own line:

When the article is displayed the line is replaced by a responsive player that fits the page on desktop and mobile. Everything around it stays normal text, so you can mix video with steps and screenshots.

Good practice: keep videos under two minutes, add a short written summary above the player for people who cannot use sound, and use unlisted videos if the content is only meant for your customers. Nothing is uploaded to EspressoDesk: the video stays on YouTube and is loaded by the visitor's browser.