Importing your existing tickets

There is no bulk import button yet, but moving from another help desk is straightforward.

The recommended approach is to connect your existing support mailbox to EspressoDesk and keep the old tool open in read-only mode for a few weeks. Every new message creates a ticket here, while historical conversations stay searchable in the old system until you no longer need them.

If you must bring history across, forward the relevant threads to your connected mailbox. Each forwarded thread becomes a ticket with its full text, and you can set the status and priority afterwards.

If you have a large archive and need help planning the migration, contact us from Settings -> Support and describe your current tool and volume.