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Getting Started

Welcome to EspressoDesk: your first 15 minutes

Updated 2026-08-16

EspressoDesk gives your team one shared inbox for email and live chat, a knowledge base and a branded customer portal.

Start here:

  1. Finish the workspace setup and choose your workspace name and slug.
  2. Connect the mailbox your customers already write to, in Settings -> Email channel.
  3. Invite your agents in Settings -> Team.
  4. Install the live chat widget on your website, in Settings -> Live chat.
  5. Publish two or three knowledge base articles so the portal and the AI chatbot have something to work with.

Everything you do stays inside your workspace: tickets, contacts, articles and settings are never shared with other companies using EspressoDesk. Your 14-day trial starts the moment the workspace is created and needs no card.