Setting your workspace slug and portal address

Your slug is the short, unique name that identifies your company in EspressoDesk. It becomes the address of your customer portal.

You choose it during workspace setup, and the form checks availability while you type. Use lowercase letters, numbers and hyphens only, for example acme-support.

The portal is then reachable at /p/your-slug. Share that link in your email signature, your website footer or your help center. Customers open it to see their tickets and read your published articles.

If you later connect a custom domain, the same portal is served from your own address. Changing a slug changes the portal link, so update anywhere you published it.