The Freshdesk alternative for small B2B support teams
Freshdesk is a capable suite, but small teams often pay for tiers they use a fraction of. EspressoDesk keeps the parts that matter in daily support work and drops the rest.
Who switches
- Small B2B support teams that outgrew a plain shared mailbox
- Teams that want CSAT and routing without an upper-tier upgrade
- Companies that must reply from their own mail domain
Routing and CSAT without the top tier
Saved views, bulk actions and CSV export are in every plan. Round-robin assignment starts at Pro ($79/mo net) and CSAT surveys at Scale ($199/mo net) — three plans in total, with no sales call or enterprise contract in between.
Your mailbox stays yours
EspressoDesk connects over IMAP/SMTP or OAuth to the mailbox you already run, so deliverability stays on your own SPF, DKIM and DMARC records.
One tool for chat, email and portal
Live chat with a 2-minute email fallback, the shared inbox, and the branded customer portal all share one queue and one history.
Desktop screenshot capture built in
EspressoDesk Capture for Windows, macOS and Linux lets customers and agents grab a screenshot, annotate it and send it straight into a ticket.
Freshdesk is a trademark of its respective owner. EspressoDesk is not affiliated with Freshdesk. Feature sets and prices on the other side change often — check their site for current details before deciding.
Questions
Can I try it before migrating?
Yes. Every plan has a 14-day free trial with no credit card. Connect a test mailbox first, then point your real support address at EspressoDesk when you are happy.
Are the prices net?
All prices are net and exclude tax. VAT, GST or sales tax is added at checkout based on your country.