The Zendesk alternative for small B2B support teams
Zendesk is built for large support organisations, and its configuration surface reflects that. EspressoDesk covers the same day-to-day work — shared inbox, live chat, knowledge base, CSAT and AI — with a setup a two-person team can finish in an afternoon.
Who switches
- Teams of 3 to 30 agents who never used most of an enterprise suite
- B2B companies serving customers in English and Spanish
- Agencies and SaaS vendors who need per-brand workspaces
Setup measured in hours, not weeks
Connect your mailbox, paste the chat snippet, invite agents. There is no implementation project and no per-feature configuration maze before the first ticket lands.
Predictable, net pricing
Three plans — Starter $29, Pro $79 and Scale $199 per month net — with agent seats and ticket volumes stated on the pricing page. Add-ons like WhatsApp and EspressoDesk Capture are bought separately or included with Scale.
Bilingual by design
The agent workspace, the customer portal and the knowledge base all run in English and Spanish, with separate article sets per language rather than machine translation on top.
AI with a visible ceiling
Every plan includes 250 AI requests per month, with bigger packs available as add-ons. When the quota runs out, AI stops and offers an upgrade — you never discover the usage on an invoice.
Zendesk is a trademark of its respective owner. EspressoDesk is not affiliated with Zendesk. Feature sets and prices on the other side change often — check their site for current details before deciding.
Questions
Can I try it before migrating?
Yes. Every plan has a 14-day free trial with no credit card. Connect a test mailbox first, then point your real support address at EspressoDesk when you are happy.
Are the prices net?
All prices are net and exclude tax. VAT, GST or sales tax is added at checkout based on your country.