The Help Scout alternative for small B2B support teams
Help Scout is loved for its simple inbox. EspressoDesk keeps that simplicity and adds what B2B vendors ask for next: strict per-workspace data isolation, granular agent permissions and an admin layer over several brands.
Who switches
- B2B vendors who need strict tenant separation
- Teams that must restrict what individual agents can see and change
- Companies running support in more than one language
Granular permissions per agent
Rights are assigned per area — tickets, knowledge base, billing, mailbox settings and more — so a new agent sees only what they should, not the whole settings tree.
Real multi-tenancy
Every workspace is isolated at the database level with row-level security, each with its own tickets, contacts, branding and portal address.
Chat, WhatsApp and screenshots
Beyond email and articles, EspressoDesk offers the live chat widget, a WhatsApp add-on and the Capture desktop app for annotated screenshots.
Help Scout is a trademark of its respective owner. EspressoDesk is not affiliated with Help Scout. Feature sets and prices on the other side change often — check their site for current details before deciding.
Questions
Can I try it before migrating?
Yes. Every plan has a 14-day free trial with no credit card. Connect a test mailbox first, then point your real support address at EspressoDesk when you are happy.
Are the prices net?
All prices are net and exclude tax. VAT, GST or sales tax is added at checkout based on your country.