The Intercom alternative for small B2B support teams
Intercom grew into a messaging and sales platform. If what you actually need is a support desk with good chat, EspressoDesk gives you the chat widget, the shared inbox and the knowledge base without the marketing automation layer or its price.
Who switches
- Teams that use maybe a fifth of a messaging platform
- Support-led companies rather than sales-led ones
- Teams that want usage-capped AI instead of per-resolution pricing
Support-shaped, not sales-shaped
Tickets, statuses, assignment, due dates, CSAT surveys and CSV export — instead of tours, campaigns and outbound sequences you will not run.
Chat that does not die when you are offline
If nobody replies within two minutes, the chat converts to an email ticket automatically, so a missed conversation still gets answered.
AI you can budget
A fixed monthly request quota with a hard stop, or your own API key. No per-resolution charge that scales with your worst month.
Intercom is a trademark of its respective owner. EspressoDesk is not affiliated with Intercom. Feature sets and prices on the other side change often — check their site for current details before deciding.
Questions
Can I try it before migrating?
Yes. Every plan has a 14-day free trial with no credit card. Connect a test mailbox first, then point your real support address at EspressoDesk when you are happy.
Are the prices net?
All prices are net and exclude tax. VAT, GST or sales tax is added at checkout based on your country.