Automatic IMAP and SMTP settings for known providers

When connecting a mailbox manually you do not have to look up server names. In Settings -> Email channel choose your provider from the list, or type the address and press Detect from email.

Presets are available for Gmail, Microsoft 365, Zoho, OVH, home.pl, GMX, Fastmail, iCloud, IONOS and others. Selecting one fills the IMAP and SMTP host, port and TLS settings; you only add the user name and password.

Notes:

• Gmail and Microsoft 365 require OAuth or an app password, not your normal account password.
• If your provider is not on the list, enter the servers manually using the documentation from your host.
• After saving, use the Test connection button to confirm both IMAP and SMTP work.

Step by step

1. Open Settings -> Email channel and type the address of the mailbox.
2. Wait a moment: for a known provider the server names, ports and encryption are filled in for you.
3. Enter the password or the application password the provider requires.
4. Save and send a test message; a ticket should appear within about a minute.

If the settings are not recognised

Ask your provider or your IT team for four things: the incoming server name and port, the outgoing server name and port, whether encryption is SSL or STARTTLS, and the exact user name. Type them in manually; everything else works the same afterwards.

Good to know

• Many providers refuse your normal password and require an application password or OAuth instead.
• For Gmail and Microsoft 365, connecting with OAuth is easier and safer than IMAP with a password.
• Wrong port or encryption is the most common cause of a connection that times out without a clear error.