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Automation & Quality

Remote support: AnyDesk and TeamViewer

Updated 2026-08-20

Remote support lets an agent jump into a remote session straight from the ticket.

How it works

We store the customer's AnyDesk and/or TeamViewer ID on the ticket and turn it into a one-click link that opens the client already installed on your computer. EspressoDesk never controls the remote machine itself and never stores session recordings.

Using it

  1. Ask the customer for their AnyDesk ID (9-10 digits, shown in the AnyDesk window) or TeamViewer ID.
  2. Open the ticket and find the Remote session block in the right sidebar.
  3. Paste the ID, click Save IDs, then Connect.
  4. Your local AnyDesk / TeamViewer opens with the ID prefilled; the customer still has to accept the session.

Requirements

  • AnyDesk or TeamViewer installed on the agent's computer.
  • The customer must approve every connection on their side.

Plans

Remote support is a $6/month add-on on Starter and Pro, and is included in Scale.