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EspressoDesk Capture: the desktop screenshot app

Updated 2026-08-16

EspressoDesk Capture is a small desktop app for Windows and macOS. It takes screenshots of an area, a single window or the full screen and lets you annotate them before sharing. Images stay on the agent computer; nothing is uploaded unless you press "Send to EspressoDesk".

## Free on every plan

  • Area, window or full-screen capture, with an optional 3 or 5 second delay
  • Arrows, lines, rectangles, ellipses, free drawing and text, with colour and thickness
  • Undo / redo, copy to clipboard and save as PNG

## Capture Pro ($9 per month net, from the Pro plan, included in Scale)

  • Blur and pixelation to redact customer data before sharing
  • Numbered steps (1, 2, 3) for step-by-step instructions
  • Send to EspressoDesk: attach the annotated screenshot straight to an open ticket, as a public reply or an internal note

## Getting the app

  1. Go to Settings -> Integrations -> EspressoDesk Capture.
  2. Click Download to get espressodesk-capture.zip (about 140 MB).
  3. Unzip the file.
  4. Open the "EspressoDesk Capture-win32-x64" folder.
  5. Double-click "EspressoDesk Capture.exe".
  6. Windows may show a security warning the first time because the app is not code-signed yet. Click "More info" then "Run anyway".

## Connecting the app to your workspace

  1. Open Settings -> Integrations -> EspressoDesk Capture.
  2. Give the device a name and press Create token. The token is shown once only; copy it immediately.
  3. In the app open Account, paste the server address and the token, then press Save.

## One token, one computer

The first time a token is used, it is bound to that computer. If the same token is later pasted on another machine, the app reports "This token is already in use on another computer" and Pro features stay locked. Create a separate token for every device, and revoke a token in the panel when a laptop is replaced or lost.

## Licence checks and offline work

The app re-verifies the subscription with the server about every 24 hours. If the computer is offline, Pro features keep working for up to 7 days on the last successful check, then lock until the app can reach the server again. Revoking a token in the panel disables the Pro features on that device at the next check, and blocks sending to a ticket immediately.

## Privacy

Only the "Send to EspressoDesk" action transfers an image. It goes to your own workspace ticket storage, exactly like any other attachment. We store a hashed device fingerprint with the token so the one-token-one-computer rule can be enforced.