Installing the chat widget on your website

Open Settings -> Live chat and copy the snippet shown there. Paste it just before the closing body tag of every page where you want the chat bubble, then publish your site.

The widget is a single small script, loads asynchronously and works on any platform that lets you add custom HTML, including WordPress, Shopify, Webflow and plain HTML sites.

The snippet already contains your workspace identifier, so there is nothing else to configure. Once installed, a visitor who opens the bubble creates a live chat ticket that appears in your shared inbox in real time.

Step by step

1. Open Settings -> Live chat and copy the snippet.
2. Paste it into your website template just before the closing body tag, so it loads on every page.
3. Publish the page and reload it; the launcher appears in the corner.
4. Send yourself a test message and answer it from the inbox.

If you use a website builder

Most platforms have a field for custom code or a header and footer section. WordPress, Shopify, Wix, Squarespace and Webflow all accept the snippet there, with no plugin needed.

Troubleshooting

• Nothing appears: the snippet was pasted into a page editor as visible text instead of into the code section.
• It appears only on one page: it was added to a single page, not to the shared template.
• It disappears after a redesign: templates are often replaced, so paste the snippet again.