Buying add-ons for agents, tickets and AI

Add-ons are bought separately from your plan, so you only pay for what you actually need.

There are three kinds: extra agent seats, extra monthly tickets and AI packs. Buy them in Settings -> Billing; each one is its own purchase and appears in your billing history separately from the subscription.

As soon as a purchase is confirmed, your workspace limits are recalculated automatically, so a new agent seat can be used immediately. If you remove an add-on, the limits are recalculated the same way at the end of the period.

All prices shown in the app and on the website are net amounts, excluding VAT.

Monthly or yearly

Extra agent seats, WhatsApp, Capture Pro and Extra Storage can be bought monthly or yearly. The yearly price is ten times the monthly net price, so you get two months free: agent seat $120/yr, WhatsApp $290/yr, Capture Pro $90/yr, Extra Storage $90/yr (+50 GB), $160/yr (+100 GB) and $350/yr (+250 GB). AI packs and extra ticket packs are monthly only, because their allowance resets every month. Pick the cycle with the Monthly / Yearly switch above the add-on cards in Settings -> Billing. All prices are NET, excluding VAT or sales tax.