Comparing Starter, Pro and Scale

EspressoDesk has three plans, billed monthly and quoted net, excluding VAT.

• Starter, 29: the shared inbox, email channel, knowledge base and customer portal for a small team.
• Pro, 129: more agents and tickets, plus automation and quality features such as automatic assignment and CSAT.
• Scale, 349: the largest limits and the AI features, including the chatbot.

Every plan starts with a 14-day free trial and no card. During the trial you can try the features of the plan you selected; when the trial ends, access is blocked until you subscribe, but your data stays where it is.

You can change plan at any time in Settings -> Billing.

How to choose

• Starter suits a small team that mainly needs the shared inbox, the knowledge base, the customer portal and a personal task list.
• Pro adds the things a growing team needs every day: automatic assignment, SLA policies with business hours, automation rules, custom fields, macros, reports and team tasks.
• Scale is for volume: the largest AI allowance, the AI chatbot answering from your published help center, scheduled reports by e-mail and the highest storage limits.

Good to know

• You can change plan at any time; the price difference is prorated by our payment provider and nothing in your data is touched.
• Extra agent seats, extra AI and extra storage are available as add-ons, so you do not have to jump a whole plan for one missing thing.
• Everything is available during the free trial, which is the cheapest way to find out which level your team actually uses.