Contacting EspressoDesk support

If something does not work, write to us from Settings -> Support inside your workspace. Choose the type of request, feedback, a feature idea or a problem, and describe what happened.

Include what you expected, what happened instead, the ticket number or article involved and the exact error message if there is one. That single paragraph usually saves a full day of back and forth.

Your message arrives in our own support inbox and we reply by email to the address on your account; the whole thread is kept together, so you can just answer our email.

Our terms of service, privacy policy and refund policy are linked in the footer of the website.

Which address to use: support@getespressodesk.com for help and bug reports, billing@getespressodesk.com for invoices, refunds and subscription questions, and security@getespressodesk.com to report a suspected vulnerability. All three reach the same monitored team inbox, so you never lose a thread by picking the wrong one.